Shipping and Returns

SHIPPING

All orders are delivered by partner courier, LBC.

Tracking information will be sent to you via text message once your order is ready for shipment.

Processing time after payment + shipping lead time is 2 to 5 business days for Metro Manila and 4 to 8 business days for provinces (depending on distance from Metro Manila).

FREE shipping on orders above ₱999 (except international orders.)

Cash-on-Delivery (COD)

Cash-on-delivery (COD) service is available for a minimum purchase of ₱ 999. It is available for customers nationwide.

After order placement, expect an email from TheRow.ph asking with the order summary.

Payment must be made first before opening of pouch.

Click & Collect (Pay and Pick-up in Store)

Click & Collect is an online to offline ordering service. When you avail of this service, you can order your items online and pick any The Row or Freeway branch you want to pay and pick up your items.

This service will ensure that the items that you love are ready and in-stock for you in any store of your choosing. You are free to fit the items in store before you decide to make the purchase.

For a list of branches, click here.

International Shipping

We ship internationally upon request. Shipping rate to other countries varies upon location and will be shouldered by the customer.

Please email us the items you would like to purchase (including the item number, color and size, if applicable) at info@therow.ph and your complete shipping address, so we can

determine the shipping cost. We will then send you a Paypal invoice with the total price including shipping. For overseas orders, we only accept payment through Paypal.

* Free shipping and return policies are not applicable for overseas orders.

RETURNS

Returns of defective or incorrect items is only acceptable within four (4) business days of receipt. One-time return for change in size is also accepted as long as item is in original

condition and all tags are intact.

* Return Policies are not applicable for overseas orders.

TO RETURN YOUR ITEM/S:

1. Email us (info@therow.ph) the item code, color, size of the incorrect/defective item and reason for return/exchange. Include the size/color of your desired replacement.

2.  After receiving your confirmation email, visit your nearest courier service and return the package to OmniModa International Inc.

3040 Lubiran St., Brgy. Bacood Sta. Mesa, Manila

3.  Send us a photo image of the proof of shipping (thru viber 0906 097 9197 or email to info@therow.ph) for faster processing. We will ship the replacement once your request has been approved and the defective/incorrect item has been shipped back to us.

 *Shipping fee of the item going to our head office will be shouldered by the customer for returns and exchanges. TheRow.ph will ship back the requested exchange items back to the customer for free.

For queries & concerns contact us via any of the following:

Email us: info@therow.ph

Chat with us using the chat/message window below

Text us: 0906 097 9197

Call us: 242 9448

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Click here for our FAQ (Frequently Asked Questions)